Return And Exchange

About Return and Exchange: specializes in hair extension production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

Definite details below:

  • 1. The customer who isn't satisfied with our products, please contact us by email within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.

  • 2. There won't be any restocking fee charged for exchange, but clients may have to bear the shipping fee. we do not refund the price difference if you exchanged lower priced products. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.

  • 3. Please email us with pictures of the goods that you intend to return or exchange for our reference.

  • 4. In order to make sure that we are able to receive your returned package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back without our permission! Otherwise, you will be responsible for all the losses arising there from.

  • 5. The above is applied for the in-stock hair extensions, excluding any custom hair extensions and special offer products except for any quality problem. Please make sure Merchandise is unused and in original condition and packaging.

  • 6. If customers can follow the above items, please contact us via

About Cancelling:

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write
     back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched or the extensions are being customized.

Repair Service:

For lace wigs bought from our website, if any need, we can provide cleaning, maintenance and repair one time within three months.The Repair Service Includes:

1.Wig cleaning
2.Repair bad tangles.
3.Replacing hair loss.

The Service Fee is about $30-$50 depending on the service content.

All rights to interpret are reserved by

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss shall be undertaken by customers.